Limited Lifetime Warranty & Returns

At Switch Boards we stand behind the quality of our products.
To start any return, warranty claim, or shipping damage case, please use our form – it is the fastest way to get the correct instructions and status updates.

Return / Refund / Repair Form

If the form above do not cover your problem – visit Contact us page or use website chat.

How it Works

  1. Submit the form

  2. We reply with instructions

  3. You ship (if needed) with tracking

  4. We analyze all the documentation and propose the solution
Submit the form

Return (30 days)

We accept returns within 30 days from delivery if the item is unused and in as–new condition.

  • The item must be unused and in as–new condition

  • Original packaging and all accessories must be included

  • Return shipping is paid by the customer (change–of–mind returns)

  • Refunds are issued after inspection, to the original payment method

If your order had free shipping, we deduct our standard outbound shipping cost (see Shipping times and rates)

For faulty / damaged / wrong items – submit the form first. If approved, we cover return shipping or provide a return label.

Return Product

EU & UK – 14-day withdrawal right

EU & UK consumers can withdraw from a distance purchase within 14 days from delivery, without giving a reason. This statutory right is independent from our 30–day policy.

  • The product must be unused and complete (packaging + accessories)

  • The customer pays return shipping (unless we agree otherwise)

Limited Lifetime Warranty

Every new Switch Boards product is covered by a limited lifetime warranty for the original owner, starting from the date of purchase.

“Lifetime” refers to the reasonable service life of the product under normal use. This warranty covers manufacturing–related defects – it does not cover normal wear over time.

✔ What’s covered

  • materials defects

  • workmanship defects

  • manufacturing process defects

❌ What’s not covered

  • normal wear and tear (including cosmetic wear that does not affect performance)

  • misuse, abuse, accidents, or impact damage

  • improper use, assembly, installation, storage, or maintenance

  • water damage, excessive moisture exposure, or corrosion (where applicable)

  • damage caused by prolonged or improper UV/sun exposure (e.g., storage in direct sun/heat)

  • unauthorized modifications, alterations, or repairs

  • commercial / rental / fleet use (unless agreed in writing)

  • products with removed/altered identification or serial numbers (if applicable)

Who can claim

  • This warranty applies to the original owner only and is not transferable

  • Proof of purchase is required (order number, receipt, or invoice)

  • Products purchased from unauthorized sellers/resellers may be excluded from warranty coverage

How to file a warranty claim

Submit the form and include: order number, a short description, and clear photos and/or video.

If the photos/videos are not sufficient, we may ask you to return the product for inspection.

Warranty outcome

  • repair, or

  • replacement with the same or a comparable product (including replacement for discontinued models), or

  • refund if repair/replacement is not possible or reasonable

If a returned product is found not to be defective, the customer is responsible for shipping costs.

Replacement without return (utilisation policy)

In some cases we may approve a replacement without requiring the faulty product to be returned. If so, the customer must utilise (dispose of) the faulty product according to our instructions so it cannot be used again.

Your statutory rights: This warranty is in addition to and does not affect your statutory consumer rights under applicable law.

Eligibility: Applies to new Switch Boards products purchased on or after January 1, 2017 (proof of purchase required).

Start a Warranty Claim

Shipping damage / transport claims

If your product arrives damaged, start a case immediately using the form.

  • photo of the shipping box

  • photo of the shipping label

  • clear photos and/or video of the damage

For transport damage, it is often fastest if the recipient files a claim directly with the courier. If you are unable to do so, contact us and we will guide you.

Report damage

Repair / refresh (out of warranty)

Want to repair or refresh a product that does not qualify for warranty? Use the form and choose “Other issue / repair request”, or contact support.

Request Repair

Start here

For returns, warranty claims, and shipping damage cases, please use the form first – it is the fastest way to get the correct instructions.

Open the form

Read more about our warranty and returns: Terms & Conditions